General terms & conditions of use

THE FOLLOWING RULES & REGULATIONS APPLY TO ALL VISITORS AND USERS OF THIS WEBSITE WEAREROOMIE.COM. BY USING THIS WEBSITE YOU ARE AGREEING TO OUR TERMS AND CONDITIONS AS STATED BELOW AND WILL BE BOUND BY ALL OF THE SUBSEQUENT RULES & REGULATIONS.

 

IN THE EVENT THAT A VIOLATION OF THESE RULES & REGULATIONS OCCURS, WE ARE ROOMIE RESERVES THE RIGHT TO SEEK ALL REMEDIES AVAILABLE BY LAW & IN EQUITY.

 

UNLESS OTHERWISE STATED, THE WE ARE ROOMIE WEBSITE & ALL OF ITS CONTENTS (INCLUDING WITHOUT LIMITATION, ALL TEXT, PHOTOGRAPHS, IMAGES, VIDEO & AUDIO) ARE EXCLUSIVE PROPERTY OF WE ARE ROOMIE AND ARE PROTECTED BY COPYRIGHT, TRADEMARK, TRADE DRESS & OTHER LAWS.

 

WE ARE ROOMIE IS AN AUSTRALIAN BASED HOME AND LIFESTYLE BRAND AND ONLINE STORE. ALL PRODUCTS & SERVICES DISPLAYED WITHIN THE SITE ARE IN AUSTRALIAN DOLLARS (AUD). SALES WITHIN AUSTRALIA INCLUDE THE GOODS & SERVICES TAX (GST).

 

COPYRIGHT NOTICE

 

THE WE ARE ROOMIE WEBSITE & ALL OF ITS MATERIALS INCLUDING, BUT NOT LIMITED TO ITS SOFTWARE OR HTML CODE, SCRIPTS, TEXT, ARTWORK, PHOTOGRAPHS, IMAGES, VIDEO & AUDIO WILL COLLECTIVELY BE KNOWN AS ‘MATERIALS’. ALL ‘MATERIALS’ ARE PROTECTED BY COPYRIGHT LAWS & OTHER INTERNATIONAL LAWS & TREATIES. YOU MUST COMPLY WITH ALL PROPRIETARY AND COPYRIGHT NOTICES ON THIS WEB SITE. THIS WEB SITE IS OWNED BY WE ARE ROOMIE AND SUBJECT TO COPYRIGHT. THE INFORMATION ON THIS SITE IS PROTECTED UNDER AUSTRALIAN COPYRIGHT LAWS. SUBJECT TO PROVISIONS OF THE COPYRIGHT ACT 1968 (AUSTRALIA), YOU MUST NOT IN ANY FORM OR BY ANY MEANS;

 

- REPRODUCE, COPY, ADAPT, BROADCAST, STORE, TRANSMIT, DISTRIBUTE, PRINT, PUBLISH OR CREATE DERIVATIVE WORKS FROM ANY INFORMATION OR ‘MATERIALS’ ON THE SITE OR OTHERWISE EXPLOIT ANY OF ITS ‘MATERIALS’ WITHOUT OUR EXPRESS PRIOR WRITTEN PERMISSION.

 

- ALTER, DECOMPILE, DISASSEMBLE, REVERSE ENGINEER OR MODIFY ANY MATERIAL OR INFORMATION THAT YOU RECEIVE FROM THIS SITE WHICH CAN BE ACCESSED THROUGH THIS SITE; OR

 

- USE OR APPLY, FOR COMMERCIAL PURPOSES ANY MATERIAL OR INFORMATION ON THIS SITE, WITHOUT THE PRIOR WRITTEN CONSENT OF WE ARE ROOMIE. NOTHING CONTAINED ON THIS WEBSITE SHOULD BE CONSTRUED AS GRANTING ANY LICENSE OR RIGHT OF USE OF ANY WE ARE ROOMIE TRADE MARK OR PART OF ANY TRADEMARK DISPLAYED ON THE WEB SITE WITHOUT THE EXPRESS WRITTEN PERMISSION OF WE ARE ROOMIE.

 

LINKS TO EXTERNAL WEBSITES

 

ON OCCASION, LINKS MAY BE ESTABLISHED FROM WEAREROOMIE.COM TO ONE OR MORE EXTERNAL WEB SITES OR RESOURCES OPERATED BY UNRELATED EXTERNAL WEBSITE (THE “EXTERNAL WEB SITE”). THESE LINKS ARE PROVIDED FOR YOUR CONVENIENCE ONLY. IN ADDITION, CERTAIN EXTERNAL WEB SITES MAY ALSO PROVIDE LINKS TO THE WE ARE ROOMIE WEBSITE. THESE LINKS SHOULD NOT NECESSARILY BE DEEMED TO IMPLY THAT WE ARE ROOMIE ENDORSES THE EXTERNAL WEB SITE OR ANY CONTENT THEREIN. WE ARE ROOMIE DOES NOT CONTROL AND IS NOT RESPONSIBLE OR LIABLE FOR ANY EXTERNAL WEB SITES OR ANY CONTENT, ADVERTISING, PRODUCTS, OR OTHER MATERIALS ON OR AVAILABLE FROM SUCH EXTERNAL WEB SITES. ACCESS TO ANY THIRD PARTY SITE IS AT YOUR OWN RISK AND WE ARE ROOMIE WILL HAVE NO LIABILITY ARISING OUT OF OR RELATED TO SUCH WEB SITES AND/OR THEIR CONTENT OR FOR ANY DAMAGES OR LOSS CAUSED OR ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH ANY PURCHASE, USE OF OR RELIANCE ON ANY SUCH CONTENT, GOODS, OR SERVICES AVAILABLE ON OR THROUGH ANY SUCH EXTERNAL WEB SITE.

 

SITE UPDATES AND REVISIONS

 

WE ARE ROOMIE MAY CHANGE, TERMINATE, SUSPEND OR DISCONTINUE ANY ASPECT OF THIS WEB SITE INCLUDING ITS TERMS & CONDITIONS AT ANY CHOSEN TIME, WITHOUT NOTICE. YOUR CONTINUED USE OF THIS WEB SITE AFTER ANY CHANGES WILL BE CONSTRUED AS ACCEPTANCE OF ANY CHANGES TO ANY OF THE TERMS & CONDITIONS.

 

RETURNS POLICY

 

WE ARE ROOMIE WILL EXCHANGE OR REFUND FULL PRICE GOODS PURCHASED FROM WEAREROOMIE.COM PROVIDED THE GOODS ARE UNUSED, HAVE NOT BEEN WASHED, ARE STILL IN ORIGINAL PACKAGING AND HAVE THEIR TAGS ATTACHED.

 

REFUNDS WILL ONLY BE OFFERED IF ITEMS ARE RETURNED WITHIN 14 DAYS OF DELIVERY.

 

PLEASE REACH OUT TO CUSTOMERCARE@WEAREROOMIE.COM SHOULD YOU WISH TO ARRANGE A RETURN.

 

TO COMPLETE A RETURN, THE CUSTOMER MUST CONTACT CUSTOMERCARE@WEAREROOMIE.COM TO RECEIVE INSTRUCTIONS ON HOW TO COMPLETE THEIR RETURN AND WHAT INFORMATION TO INCLUDE ON OR INSIDE THE PACKAGE.

 

ALL RETURN SHIPPING IS DONE AT THE CUSTOMER’S OWN EXPENSE AND MUST BE SENT VIA A PREPAID AND TRACEABLE METHOD TO ENSURE SAFE AND DOCUMENTED DELIVERY. WE ARE ROOMIE TAKES NO RESPONSIBILITY FOR MISSING INCOMING DELIVERIES WITHOUT PROOF OF DELIVERY. THE ORIGINAL SHIPPING CHARGES ARE NOT REFUNDABLE AND, IF YOU ARE EXCHANGING FOR AN ALTERNATIVE ITEM, A RETURN SHIPPING CHARGE WILL BE APPLIED.

 

FOR INTERNATIONAL RETURNS YOU MUST MARK ON THE POSTAL COMPANY’S CONSIGNMENT ‘RETURNED GOODS’ TO ENSURE THAT THE ITEMS DO NOT ATTRACT POSSIBLE CUSTOMS DUTIES AND TAXES.

 

WE ARE ROOMIE RESERVE THE RIGHT TO DENY REFUNDS IF THE MERCHANDISE DOES NOT MEET OUR RETURNS POLICY REQUIREMENTS ONCE ASSESSED.

 

REFUNDS WILL BE PROCESSED VIA THE SAME METHOD AS THE CUSTOMER’S ORIGINAL PAYMENT (PAYPAL/VISA/MASTERCARD).

 

FAULTY ITEMS

 

ALL GOODS ARE QUALITY CONTROLLED PRIOR TO DISPATCH, HOWEVER OCCASIONALLY PRODUCTION FAULTS CAN RESULT WHICH ARE ACCIDENTALLY MISSED.

 

RETURN OF FAULTY GOODS MUST ADHERE TO THE FOLLOWING:

 

THE PRODUCT MUST HAVE BEEN PURCHASED FROM WE ARE ROOMIE DIRECTLY AT FULL PRICE (SALE ITEMS, WAREHOUSE ITEMS OR PRODUCTS PURCHASED FROM THIRD PARTIES ARE NOT ACCEPTED)

 

THE PRODUCT MUST HAVE BEEN PURCHASED WITHIN 12 MONTHS OF NOTIFYING WE ARE ROOMIE OF THE FAULT.

 

YOU MUST CONTACT WE ARE ROOMIE VIA EMAIL (CUSTOMERCARE@WEAREROOMIE.COM) WITH:

 

(I) A PHOTOGRAPH OF THE ITEM & FAULT ALONG WITH A DESCRIPTION OF THE ISSUE/FAULT

 

(II)A “PROOF OF PURCHASE”, BEING EITHER THE EMAIL CONFIRMATION OR INVOICE FROM WE ARE ROOMIE OR BANK STATEMENT.

 

WE ARE ROOMIE WILL RESPOND WITHIN 48 BUSINESS HOURS AND IF ELIGIBLE FOR INSPECTION, WILL SEND RETURN DETAILS AS PER THE PROCESS ABOVE.

 

ITEMS NOT LONGER USABLE AND NOT ELIGIBLE FOR REPLACEMENT WILL BE OFFERED A RETURN FOR RECYCLING AS PART OF OUR GOOD ROOMIE PROGRAM.

 

FOR MORE INFORMATION ON HOW TO CARE FOR YOUR WE ARE ROOMIE PRODUCTS PLEASE REFER TO OUR PRODUCT CARE PAGE OR EMAIL US AT CUSTOMERCARE@WEAREROOMIE.COM

 

GENERAL PRIVACY INFORMATION

 

YOUR PRIVACY IS IMPORTANT TO US AND WE ENSURE THAT THE INFORMATION YOU PROVIDE IS COLLECTED AND HELD IN ACCORDANCE WITH RELEVANT AUSTRALIAN PRIVACY LAW. IF YOU CHOOSE TO PROVIDE YOUR PERSONAL DETAILS TO US, WE MAY COLLECT THE REQUESTED INFORMATION FROM YOU INCLUDING YOUR NAME AND CONTACT DETAILS AND ANY OTHER INFORMATION THAT YOU SUPPLY TO US. VIEW OUR FULL PRIVACY POLICY HERE

 

USE OF INFORMATION

 

ANY INFORMATION WE COLLECT IS USED TO ASSIST IN DELIVERING YOU YOUR ONLINE ORDER, RELEVANT CONSUMER INFORMATION AND NOTIFY YOU OF PRODUCTS AND OFFERS THAT MAY BE OF INTEREST TO YOU AS A VALUED WE ARE ROOMIE CUSTOMER. WE DO NOT DISCLOSE INFORMATION THAT WE HOLD TO UNRELATED COMPANIES OUTSIDE OUR CORPORATE GROUP FOR MARKETING PURPOSES.

 

OPTING OUT

 

AS REQUIRED BY LAW, YOU MAY “OPT-OUT” FROM DIRECT MARKETING MATERIAL THAT WE ARE ROOMIE MAY SEND BY FOLLOWING THE INSTRUCTIONS AT THE BOTTOM OF OUR NEWSLETTERS. ALTERNATIVELY, YOU MAY CONTACT OUR HEAD OFFICE IF YOU DO NOT WISH YOUR DETAILS TO BE USED FOR MARKETING PURPOSES BY EMAILING HELLO@WEAREROOMIE.COM

 

ONLINE SECURITY

 

WE ARE ROOMIE UTILISES A VARIETY OF SECURITY MEASURES TO MAINTAIN THE SAFETY OF YOUR PERSONAL INFORMATION. CREDIT CARD NUMBERS ARE NOT STORED IN OUR SYSTEMS IN ACCORDANCE WITH PCI-DSS STANDARDS. WHEN PURCHASING FROM WE ARE ROOMIE YOUR FINANCIAL DETAILS ARE PASSED THROUGH TO A SECURE SERVER WHICH SUPPORTS SSL (SECURE SOCKET LAYERS) OF 128BIT AND GREATER.

 

SALES

 

SALES ARE VALID DURING THE STATED TIMEFRAME ONLY AND ARE NOT TO BE USED IN CONJUNCTION WITH ANY OTHER OFFER INCLUDING OUR WELCOME DISCOUNT. WE ARE ROOMIE DOES NOT OFFER REFUND OR EXCHANGE ON SALE ITEMS UNLESS GOODS ARE DEEMED FAULTY.

 

PRE ORDER POLICY

 

ALL PRE-ORDERS ARE CHARGED AT THE TIME OF TRANSACTION. ORDERS WILL BE SHIPPED WITHIN 2 – 3 DAYS OF STOCK BECOMING AVAILABLE. IF THERE ARE ANY UNPRECEDENTED DELAYS WE WILL NOTIFY YOU VIA EMAIL AND GIVE OPTION OF REFUNDING YOUR ORDER. ALL GENERAL EXCHANGE & REFUND POLICIES APPLY TO ORDERS ONCE RECEIVED.

 

GIVEAWAYS AND PROMOTIONS

 

PROMOTIONS ARE VALID DURING THE STATED TIME FRAME ONLY AND WHILST STOCK LAST. GOODS PURCHASED ARE STILL APPLICABLE FOR RETURNS & REFUNDS, HOWEVER MUST BE RETURNED AS NEW AND WITH ALL PACKAGING AND PROMOTIONAL PRODUCTS OR MATERIALS (INCLUDING ANY GIVE-AWAYS IN ORIGINAL CONDITION). IF THE PROMOTIONAL PRODUCTS OR MATERIALS ARE USED OR NOT RETURNED IN ORIGINAL CONDITION WE ARE ROOMIE RESERVES THE RIGHT TO CHARGE FULL RECOMMENDED RETAIL PRICE FOR THE GIFTED ITEM. PLEASE NOTE SOME OFFERS & PROMOTIONS MAY BE OPEN TO AUSTRALIAN RESIDENTS ONLY. CHECK THE PROMOTIONAL PAGE TO CONFIRM. IF YOU WOULD LIKE ANY FURTHER INFORMATION EMAIL US AT HELLO@WEAREROOMIE.COM

 

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

 

IF, AT WE ARE ROOMIE’S REQUEST, YOU SEND CERTAIN SPECIFIC SUBMISSIONS (FOR EXAMPLE CONTEST ENTRIES) OR WITHOUT A REQUEST FROM US, YOU SEND CREATIVE IDEAS, SUGGESTIONS, PROPOSALS, PLANS, OR OTHER MATERIALS, WHETHER ONLINE, BY EMAIL, BY POSTAL MAIL, OR OTHERWISE (COLLECTIVELY, 'COMMENTS'), YOU AGREE THAT WE MAY, AT ANY TIME, WITHOUT RESTRICTION, EDIT, COPY, PUBLISH, DISTRIBUTE, TRANSLATE AND OTHERWISE USE IN ANY MEDIUM ANY COMMENTS THAT YOU FORWARD TO US. WE ARE AND SHALL BE UNDER NO OBLIGATION (1) TO MAINTAIN ANY COMMENTS IN CONFIDENCE; (2) TO PAY COMPENSATION FOR ANY COMMENTS; OR (3) TO RESPOND TO ANY COMMENTS.

 

WE MAY, BUT HAVE NO OBLIGATION TO, MONITOR, EDIT OR REMOVE CONTENT THAT WE DETERMINE IN OUR SOLE DISCRETION TO BE UNLAWFUL, OFFENSIVE, THREATENING, LIBELOUS, DEFAMATORY, PORNOGRAPHIC, OBSCENE OR OTHERWISE OBJECTIONABLE OR VIOLATES ANY PARTY’S INTELLECTUAL PROPERTY OR THESE TERMS OF SERVICE.

 

YOU AGREE THAT YOUR COMMENTS WILL NOT VIOLATE ANY RIGHT OF ANY THIRD-PARTY, INCLUDING COPYRIGHT, TRADEMARK, PRIVACY, PERSONALITY OR OTHER PERSONAL OR PROPRIETARY RIGHT. YOU FURTHER AGREE THAT YOUR COMMENTS WILL NOT CONTAIN LIBELOUS OR OTHERWISE UNLAWFUL, ABUSIVE OR OBSCENE MATERIAL, OR CONTAIN ANY COMPUTER VIRUS OR OTHER MALWARE THAT COULD IN ANY WAY AFFECT THE OPERATION OF THE SERVICE OR ANY RELATED WEBSITE. YOU MAY NOT USE A FALSE E‑MAIL ADDRESS, PRETEND TO BE SOMEONE OTHER THAN YOURSELF, OR OTHERWISE MISLEAD US OR THIRD-PARTIES AS TO THE ORIGIN OF ANY COMMENTS. YOU ARE SOLELY RESPONSIBLE FOR ANY COMMENTS YOU MAKE AND THEIR ACCURACY. WE TAKE NO RESPONSIBILITY AND ASSUME NO LIABILITY FOR ANY COMMENTS POSTED BY YOU OR ANY THIRD-PARTY.